User Rights & Data Protection Policy

Lotus365 respects your privacy and is committed to protecting personal data collected on thelotus365.co.in, through the lotus365 app, and when you sign in with your lotus365 login. This policy explains what we collect, why we process it, how we protect it, and how you can exercise your rights.

What we collect

Personal details: name, email, phone number, date of birth for account verification and support.
Account data: lotus365 login credentials, transaction history, subscription status.
Payment and billing: billing address, payment method metadata required to process purchases and refunds.
Technical and usage data: IP address, device type, browser, app version, pages viewed, session duration in the lotus365 app.
Communications: support tickets, chat logs, feedback and any images or documents you submit.

How we use your data

To operate your account and lotus365 login, process payments, and deliver services.
To secure thelotus365.co.in and the lotus365 app, prevent fraud, and detect abuse.
To personalise your experience, offer relevant features, and send transactional messages.
To comply with legal and regulatory obligations and respond to lawful requests.
To improve services through aggregated analytics and product development.

Legal basis and retention

We process data based on your consent, contract performance (account and purchases), legitimate interests (security, analytics) and legal obligations.
We retain personal data only as long as necessary for the purposes above, or as required by law. Inactive accounts are reviewed periodically and data is deleted or anonymised following retention schedules.

Security and third‑party processors

We protect data using industry‑standard technical and organisational measures including encryption in transit, secure storage, access controls, and regular security reviews for the lotus365 app and site.
We share data only with trusted service providers (payment processors, hosting, analytics) under strict contracts and security requirements.
Transfers outside your country are done using approved safeguards and only to parties that meet our security standards.

Your rights and choices

Access: request a copy of personal data linked to your lotus365 login.
Rectification: correct inaccurate or incomplete information.
Erasure: request deletion where permitted by law.
Restrict or object: limit processing or object to certain uses such as direct marketing.
Portability: request your data in a machine‑readable format.
To exercise any right, visit your account settings after lotus365 login or contact privacy@thelotus365.co.in. We respond promptly and follow verification checks to protect your information.

Cookies, tracking and marketing

thelotus365.co.in and the lotus365 app use cookies and similar technologies for essential site function, analytics, and personalised content. You can manage cookie preferences in the site footer or app settings.
You may opt out of marketing messages at any time via links in emails or in your account preferences after lotus365 login.

Children and eligibility

Services on thelotus365.co.in and in the lotus365 app are intended for users who meet the legal age in their jurisdiction. We do not knowingly collect personal data from minors; discovered data will be deleted promptly.

Breach notification and contact

If a data breach affects your personal data, we will follow applicable notification rules and inform affected users and authorities as required.
For privacy enquiries, data requests, or to report a concern contact: privacy@thelotus365.co.in or use the in‑app help feature after lotus365 login.

Updates to this policy

Lotus365 may update this policy to reflect legal or operational changes. The “Last updated” date at the top will show the current version. Continued use of thelotus365.co.in and the lotus365 app after changes indicates acceptance.