Responsible Gaming Policy

Lotus365 promotes safe, enjoyable play and puts player wellbeing first. This Responsible Gaming statement explains the tools, safeguards, and support available on thelotus365.co.in and inside the lotus365 app to help you play within limits and make informed choices.

Tools to manage play

1. Flexible deposit limits: Limit deposits by day, week, or month to enforce your spending plan and reduce the risk of chasing losses on Lotus365.
2. Session timers: Receive alerts when a play session reaches the time you choose.
3. Self‑exclusion: Temporarily or permanently block access to your account if you need a break.
4. Reality checks: Periodic reminders show elapsed time and total wagers.
5. Loss limits: Cap losses for a given period to prevent extended negative play cycles.

Fairness and integrity

• Random outcomes: Games and results operate on certified systems that ensure impartial outcomes.
• Regular audits: Independent testing and internal reviews confirm fairness and platform integrity.
• Anti‑abuse monitoring: Automated systems detect irregular or suspicious activity to protect all players.

Account safety and verification

• Age verification: Accounts are available only to users who meet legal age requirements in their jurisdiction.
• Secure access: lotus365 login supports secure authentication and recommends two‑factor authentication.
• No account sharing: Personal accounts are tied to individual users and must not be shared.

Responsible play guidance

• Set realistic limits: Decide budgets and time limits before you start playing and stick to them.
• Treat play as entertainment: Gaming is for enjoyment not income. Avoid chasing losses or increasing stakes after a loss.
• Recognise risk signs: Frequent chasing of losses, borrowing to play, or playing despite negative consequences are signs to seek help.

Support and resources

• In‑app support: Access self‑help tools, limit settings, and the ability to request self‑exclusion from your account dashboard.
• Customer support: Contact support@thelotus365.co.in for account changes, limit adjustments, or immediate help.
• Referrals: Lotus365 provides links to recognised helplines and counselling services for problem gambling.
• Self‑assessment: Use our quizzes and checklists to evaluate your gambling habits.

Data protection and confidentiality

• Privacy assured: Personal data collected for verification and safety is handled securely and used only for legitimate platform purposes.
• Secure payments: Payment and account activity are protected using encryption and fraud detection measures.

Reporting and enforcement

• How to report: Report concerns or suspicious behaviour via the in‑app Report tool or by emailing support@thelotus365.co.in.
• Enforcement actions: Violations of rules or evidence of harmful behaviour may result in warnings, temporary suspension, or permanent account closure.

Review and updates

• Ongoing review: Lotus365 reviews responsible gaming measures regularly and updates policies to reflect new best practices and legal requirements.
• Policy changes: The latest version of this statement is available on thelotus365.co.in and in the lotus365 app.

For immediate help or to change your limits, log into your account using lotus365 login or contact support@thelotus365.co.in. Lotus365 is committed to keeping gaming safe, fair, and under your control.