Refund Policy

Lotus365 is committed to clear, fair, and user‑friendly policies. This Refund Policy explains when refunds are available for purchases made on thelotus365.co.in, how to request a refund, and the timelines and conditions that apply to subscriptions, in‑app purchases, and services linked to the lotus365 app or lotus365 login accounts.

Scope

This policy applies to paid products and services sold directly by Lotus365 on thelotus365.co.in or inside the lotus365 app. It does not apply to third‑party offers, partner sites, or payments made to external platforms via referral links. If you purchased through a third party, follow that provider’s refund process.

Eligible Purchases

• One‑time purchases: Digital products and premium content bought directly from thelotus365.co.in.
• Subscriptions: Recurring plans purchased on our site or via the lotus365 app.
• In‑app purchases: Payments made inside the lotus365 app tied to your lotus365 login.
• Service fees: Fees for account upgrades, priority support, or other paid services provided by Lotus365.

Non‑Refundable Items

• Trial periods used or consumed.
• Fees for third‑party services, partner bets, or external transactions initiated through referral links.
• Partial use of a fixed‑term service where the user consumed the majority of the value before requesting a refund, unless otherwise required by local law.
• Any taxes or payment processing fees charged by third‑party payment providers.

Refund Conditions and Timeframes

• Refund requests must be submitted within 14 days of the transaction date for one‑time purchases and within 7 days for in‑app purchases, unless a longer period is required by local consumer protection law.
• For subscriptions, you may request a refund for the most recent billing period within 14 days of the charge. After a refund is issued, subscription access tied to your lotus365 login will be revoked.
• Unauthorized transactions or duplicate charges reported within 30 days will be investigated; verified errors will be refunded in full.
• Refund processing typically takes 5–10 business days after approval; actual crediting time depends on the original payment method and the issuing bank.

How to Request a Refund

1. Log in using your lotus365 login or open the lotus365 app to check purchase details.
2. Email support@thelotus365.co.in with the subject line “Refund Request,” including:
   • Your full name and the email used with your lotus365 login.
   • Transaction ID, order number, or receipt screenshot.
   • Purchase date and exact charge shown on your receipt.
3. Our support team will acknowledge your request within 48 hours and provide a ticket number.
4. We may ask for additional information to verify the transaction; please respond promptly to speed resolution.

Unauthorized and Fraudulent Charges

If you see a charge you do not recognize on your bank statement or linked to your lotus365 login, contact support immediately. We will investigate and, if the charge is found to be unauthorised, process a refund and take steps to secure your account.

Cancellations and Subscription Management

• You can cancel active subscriptions at any time from your lotus365 login account page or via the lotus365 app.
• Cancelling prevents future charges but does not automatically issue a refund for the current billing period unless you qualify under the refund conditions above.
• After cancellation, you retain access until the end of the paid billing cycle unless a prorated refund is approved.

Chargebacks and Disputes

We request that you contact our support team before initiating a chargeback with your bank or payment provider. Chargebacks may result in account suspension while we investigate. If a chargeback is reversed in your favour and later found to be invalid, we reserve the right to recover disputed amounts.

Refunds for Promotional or Bundled Offers

Refunds for bundles or promotional packages will be calculated based on the portion of goods or services used. If one component of a bundle is non‑refundable, this may affect the refund amount for the entire bundle.

Legal Rights and Local Consumer Laws

This policy is subject to applicable consumer protection laws in your jurisdiction. Where local laws provide greater rights than this policy, those legal rights will apply. Nothing in this policy limits any statutory rights you may have.

Contact and Escalation

For refund queries, email support@thelotus365.co.in or use the contact form on thelotus365.co.in. For urgent issues related to your lotus365 login or lotus365 app purchases, include “URGENT” in the subject line and your ticket number will be prioritised.

Changes to this Policy

Lotus365 may update this Refund Policy from time to time. The effective date will be posted at the top of the policy page on thelotus365.co.in. Continued use of the service after updates indicates acceptance of the revised terms.

Commitment

Lotus365 aims to resolve refund requests fairly and quickly. We value transparency and user trust, and we will work with you to find a satisfactory outcome for any legitimate refund or billing concern.