Transparency Report

Lotus365 publishes this Transparency Report to provide clear, timely visibility into platform performance, moderation actions, security practices, and regulatory compliance. This report summarises key metrics and recent improvements so users can trust how thelotus365.co.in and the lotus365 app operate.

Key metrics (most recent quarter)

Active accounts: 1.1 million.
New registrations: 72,000.
Verified accounts: 94% of active users completed ID verification.
Transactions processed: 3.8 million deposits and withdrawals.
Average support response time: 2.1 hours for priority tickets.

Safety, security, and fraud prevention

Authentication: Multi‑factor authentication is enforced for all accounts with high‑risk activity.
Monitoring: Real‑time systems flag suspicious patterns; flagged cases undergo automated checks followed by manual review.
Audits: Monthly internal audits and annual independent security assessments validate platform controls.
Fraud actions: Suspected fraud cases are suspended pending investigation; confirmed fraud leads to permanent account termination and reporting to the relevant authorities.

Moderation and enforcement

Content removals: 1,320 items removed for policy violations, including spam, abusive content, and copyright infringements.
Account sanctions: 2,050 temporary suspensions and 420 permanent bans for repeat or serious violations.
Appeals: 78% of appeals are resolved within 10 business days; overturned actions are reinstated promptly with an explanation to the user.

Data requests and legal compliance

Third‑party requests: Lotus365 received 24 lawful data requests this quarter and complied with 92% where requests met legal thresholds.
User notice: Where permitted by law, affected users were notified of requests for their data.
Cross‑border transfers: Transfers to third‑party processors use approved safeguards and documented agreements to protect user data.

Product transparency and fairness

Game fairness: RNG and game mechanics are independently tested; results are available in our fairness audit summary.
Algorithmic decisions: Key automated decisions affecting users (fraud flags, bonus eligibility) use documented criteria; users can request human review. lotus365 app.

Improvements and commitments

Faster verifications: Targeting average ID verification under 5 minutes through upgraded verification partners.
Expanded reporting: Publishing monthly dashboards for core metrics and moderation trends.
User controls: Rolling out more granular self‑service account controls and clearer explanations for automated decisions.
Community engagement: Hosting quarterly AMA sessions and publishing a public roadmap for product and safety updates.

How to contact us

Transparency enquiries: transparency@thelotus365.co.in.
Report security or abuse: security@thelotus365.co.in.
Support and appeals: support@thelotus365.co.in or use the in‑app Help after lotus365 login.

Report updates

Lotus365 will refresh this Transparency Report quarterly and publish version history on thelotus365.co.in. Continued use of the lotus365 app indicates acceptance of the practices and metrics outlined here.